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开房不发怵!《出国酒店英语》完整手册

旅游攻略论坛: 路刻社

开房不发怵!《出国酒店英语》完整手册

路刻社
路刻社 记者
2016-01-26 7661人阅读 只看楼主无图模式

路刻社 记者

发表于 2016-01-26 11:51

1楼

《出国英语系列》又跟大家见面啦!这次为您提供酒店环境下的基本英语对话及常用单词,不知道该怎么跟服务员沟通就拿出这份手册恶补一下吧~

前厅服务基本对话

1、预订房间

❖查看有无空房:

A: I need a room for three days from May 2 to May 4. Do you have any vacant(spare)room?

我想订一个房间,5月2号到4号,请问你们还有空房吗?

B: Please wait a moment. I will check it.

请稍等,我查一下有没有空房。

I'm sorry, sir. We are fully booked on that day.

对不起,先生,我们那天的房间已经订满。

Yes,sir.We have some spare room for you.

先生,我们有空余房间可以预定。


❖房间要求:

A:I'd like to book a room on next monday evening.

我想订一个下周一入住的房间。

B: What kind of room would you like, sir?

先生,您需要什么样的房间?

B:I'd like a suite with an ocean view, please.

我想要一个可以看到海景的套房。

【同类回答】:

I’d like to book a single/double room with a bath/shower.

我想订一个有浴缸/淋浴的单人间/双人间。


❖询问姓名:

A: Can I have your name, please?

现在我能问一下您的名字吗?

B: My name Is John Deep.

我叫John Deep。

A:Could you spell it for me?

您能拼一下吗?

B:That is J-o-h-n D-e-e-p.

J-o-h-n D-e-e-p。


2、更改预订

A: I'd like to change my reservation for March 19. My name is Mary Chang.

我想更改预订在3月19日来住的房间,我叫张玛丽。

B: Yes, Miss Chang. What seems to be theproblem?

哦,张小姐。有什么问题吗?

A:I'd like to changethe date to March 20, and make that for two singles, not one.

我想把3月19日改为3月20日,并且要两间单人房,而不是一间。

B:Very well. That canbe arranged.

没问题,这件事就交给我办好了。


3、取消预订

A:Room Reservations. What can I do for you?

客房预订处。我可以帮您做什么呢?

B:Yes. I’d like to cancel a reservation, for the travel schedule has been changed.是这样的。我想取消已经预订的房间,因为旅游计划有所改变。

A: Fine, we will cancel it. 好的我们会取消的。

B: Thanks. 谢谢


4、入住酒店

A:Hi, I would like tocheck in.

我要入住。

B:Do you have areservation?

您有预订吗?

A:Yes, my name isSteven Smith. I have a reservation from October 2nd to October 6th.

是的,我叫史蒂文·史密斯,预订了10月2日到10日的房间。

B: Yes, Steven Smith. It's for a singleroom with a bath. Is that right?

请稍等。是的,史蒂文·史密斯。您订的是带浴室的单人间,对吧?

A:Yes, that'sright.

是的。

B:Could you fill outthis registration form, please?

史密斯先生,现在请您填一下这个登记表格好吗?

A:Sure.

好的。

B: Here is the key toyour room. It's on the 6th floor, room 609. if you have any problem please call room service.

这是您房间的钥匙。您的房间在6楼,609房间。有问题请拨客房服务电话。

A:Thank you.

谢谢


5、要求换房

A: This is Bell. I'm in Room 908. Can youchange the room for me?

It's too noisy.

我叫贝尔,住在908号房间。能给我换个房间吗?这儿太吵了。

B: I do apologize Sir. We'll manage it, butwe don't have any spare room today. Could you wait till tomorrow? Some guestwill be leaving tomorrow morning. There'll be some rooms for you to choosefrom.

没问题,先生。我们会尽力办到,但是今天我们没有空余房间。您能等到明天吗?明天早上一些客人会退房。会有一些房间任您挑选的。

A:All right.

好的。


6、退房结账

A: I'd like to check out. Can I pay my billhere?

我今天退房,我可以现在结账吗?

B:Yes, please. Here'syour bill. Would you like pay by card or cash?

好的,这是您的账单。您刷卡还是付现金?

A: By card.

刷卡

B: OK. May I have your card?

请把卡给我。

A: Here you are.

给你。

B: Please sign here.

请签名。


7、寄存行李

A: Can I leave my baggage here?

我这里可以寄存行李吗?

B: Yes. How many pieces of baggage do you want toleave?

可以,您有几件行李要寄存?

A: Two suitcases.

两个手提箱。

B: How long do you want us to keep them?

您要存多久?

A: I'll take them out no later than 16:00.

在 16点前取。

B: Are there any dangerous goods or any fragile articles in your baggage?

您的行李中有危险物品吗?

A: No, there aren't any dangerous goods or any fragile articles. How much do I have to pay?

没有危险品和易碎品。我需要付多少钱?


客房服务基本对话


1、房间太暗,要求换灯

A: Good evening. What can I do for you?

晩上好,我能为您做些什么?

B: Yes. The light in this room is too dim.Please get me a brighter one.

是的。这房间里的灯光太暗了。请绐我换个亮点的。

A: Certainly. Do you mind if I move yourthings?

当然可以。我动一下您的东西可以吗?

B:Oh, no. Go ahead.

哦,可以,你动吧。

A:Thank you...How is the light now?

谢谢……现在怎么样?

B:It's much better now. Thank you.

比原来亮多了,谢谢。


2、叫醒服务

A:Room service,how can I help?

您好客房服务,有什么需要为您服务的?

B: I need a wake-up call tomorrow at 7:30.

请明天早上6点半用电话叫醒我。

A: Sure. What's your room number,please?

可以,您的房间号码是多少?

B:It’s 6001.

6001


3、把自己锁门外了

A:Reception. May Ihelp you?

这里是服务台,我可以帮上什么忙吗?

B:Yes. I locked myselfout. May I borrow a duplicate key for Room 201?

是的。我把自己锁在门外了。我可以借一把20l号房的备用钥匙吗?

A:Certainly. Where areyou now?

没问题,您现在在哪儿呢?

B:I'm right outside myroom.

就在我房间外面。

A:OK. Please waitwhere you are. I'll send someone up to help you.

好的,您就在那儿等一下,我会派人上楼去帮助你。


4、请求加床

A:May I have an extra bed put in my room tonight? A friend is coming tovisit.

请问今晩我的房间里能否附加一张床?有一位朋友来访。

B:I'll check to see if we have one available.

让我检查一下是否有一张空床。

B:Yes, we have aextra bed. However we will have to charge you RMB100 extra for the additional bed, is that OK?

是的,我们现在有多余的床,但是将会收您100元加床费,可以么?

A: OK, I see. Could you help me send it to my room? It’s 6001.

好的我知道了请把它送到我的房间,6001.

B: Sure, we willsend it as soon as possible... Here’s the extra bed. Where would you like it?

没问题,我们会尽快为您送达...这是附加的床,请问要放在哪里?

A: Over there bythe window.

请放在那边窗户旁边。

B: Okay.

好的。


5、借蚊香

A: Room service, what can I help?

客房服务,有什么需要帮助的么?

B: Could you send me some electrical mosquito incense? I can't sleep well.

能帮我送点蚊香么?我睡不好。

A:Sure,what's your room number please?

好的,您的房间号是?

B:It’s 6001.

6001


6、洗衣服务

A: I'd like to ask for the laundry service.

麻烦你替我把衣服拿去洗一下。

B: Well, just put your stuff in the laundrybag and put it outside your room.

好的,请把衣服放到洗衣袋内,然后把洗衣袋放到门外。


7、干洗衣服

A: Guest RoomServices. Can I help you?

房务部。要我帮忙吗?

B: Hello.I have adress that needs dry cleaning. I spit some wine on it and I needto wear it thisevening.

喂,是的。我有一件衣服需要干洗。我把酒溅在衣服上了,可是我今晚要穿的。

【同类问句】:

I have some shirts that need laundering,and I'd like my suit pressed.

我有几件衣服要洗,我的西服也需要熨一下。

A: We can have it dry cleaned and back toyou in one hour. Is that early madam?

我们可以干洗,一小时后给您送去。那样来得及吗,夫人?

B: Oh yes, we're not leaving until 7:30.

噢,来得及。我们7点半才走。

A: I'll send someone up in the next fiveminutes to pick up the dress madam.

5分钟之内我派人来取衣服,夫人。


8、打扫房间

A:I'd like to have myroom cleaned. Would you please send a maid here right now?

我想请人打扫下我的房间,能叫个服务员过来吗?

B:OK. Someone will bethere right away.

好的,马上就到。

A:Thank you.

谢谢。


酒店常用单词

1、房 型

单人间 Single Room

双人间 Double Room

大床间 King Size & Queen Size Room

标准间 Standard

标准间单人住 TSU(Twin for Sole Use)

三人间 Triple

四人间 Quad

套间 Suite

公寓 Apartment

别墅 Villa

经济间 Economic Room

普通间 Standard Room

高级间 Superior Room

豪华间 Deluxe Room

商务标间 Business Room

行政标间 Executive Room

行政楼层 Executive Floor

城景房 City View Room

园景房 Garden View Room

海景房 Sea View Room

湖景房 Lake View Room

不限房型 Run of the House

无烟标准间 Non Smoking

残疾人客房 Handicapped Room

带厨房客房 Room with Kitchen

相邻房 Adjoining Room


2、酒店部门

Executive Officet 行政办公室

Human Resources Dept.人力资源部

Front Office 前厅部

Housekeeping Dept. 管家部

Food & Beverage Dept. 餐饮部

Recreational Dept. 康乐部

Financial Dept. 财务部

Sales Dept. 市场营销部

Security Dept. 保安部

Engineering Dept. 工程部

Room Service Dept. 房间服务部

information desk 问讯处

reception office 接待室

newsstand 售报处

shop 小卖部

bar 酒吧间

lounge 休息厅

roof garden 屋顶花园

billiard-room 球房

dining-room, dining hall 餐厅

cloak-room 行李房/存衣处


3、家具、设备

锁 lock

门把 door knob; Door handle

门环 door knocker

安全钩 safety door hook

沙发 sofa

椅子 chair

茶几 tea table; end table

床头柜 night table/stand

挂钩 hanger

书桌 desk

书橱 bookcase

书架 bookshelf

橱柜 cabinet

衣柜 wardrobe

圆桌 round table

写字台 writing desk

抽屉 drawer

行李架 luggage rack

壁橱 closet

五斗橱 chest of drawers

帽架 hat rack

小地毯 rug

大地毯 carpet

电扇 electric fan

空调 air-condition

蚊香 mosquito incense

电热水壶 electric kettle

吊灯 swag lamp; pendant light

日光灯 fluorescent lamp

台灯 desk lamp

床头灯 bedside lamp

落地灯 floor/standard lamp

壁灯 wall lamp

灯罩 lampshade/smokebell

灯泡 bulb

罗口灯泡 screw-type bulb

卡口灯泡 bayonet-type bulb

开关 switch

插座 socket

湿度调节器 electric humidifier

插头 plug

床头柜灯 night stand lamp

梳妆灯 dresser lamp

天花板吊灯 ceiling lamp

冰箱 fridge

床头柜电钮板 panel

门前的擦鞋棕垫 door-mat

茶杯 Tea cup

水杯 Water cup

酒杯 Wine cup

烟缸 Ashtray


4、床上用品

bed frame 床架

mattress 床垫

bed pad 床软垫

cushion 靠垫,垫子/床垫

mat 席

quilt 被子

blanket 毯子

sheet 床单

bedspread 床罩

cotton terry blanket 毛巾被

pillow 枕头

pillowcase 枕套

bedding 被褥


5、卫生间用品

toilet roll, toilet paper, toilet tissue 卫生纸

perfume 香水

good-night towel 晚安巾

towel rail, towel rack 毛巾架

towel 毛巾

face towel 面巾

bath towel 浴巾

bathrobe 浴袍

evening gown 睡袍

lady’s sanitary 女士卫生袋

shower cap 淋浴帽

nail file 指甲挫

razor 剃须刀

comb 梳子

bath foam 沐浴露

cosmetics 化妆品

detergent 清洁剂

clothes-line 晾衣绳

sponge 海绵

soap 香皂

tooth paste 牙膏

tooth powder 牙粉

tooth brush 牙刷

Tooth cup 漱口杯

bathroom 浴室

bath tub 浴盆

tap; faucet 水龙头

shower nozzle 喷头

shower bath, shower 淋浴

dressingtable 梳妆台

mirror 镜子

washbasin 洗脸盆

toilet, lavatory, washroom 卫生间

toilet pot; toilet bowl 马桶

plunger 橡皮塞子

toilet water tank cover 马桶水箱盖

bath mat 花洒浴室防滑垫


6、行李房

bell service 行李房

luggage store-room 行李寄存处

trunk dock 行李装卸处

baggage cart 行李车

label tab 行李标签

small baggage (luggage) 小行李

brief case 公事包

traveling bag 旅行袋

hand bag; grip sack 手提包

package 包裹

small trunk 小箱子

suit-case 手提箱

cosmetic case;toilet case 梳妆小提箱

suit bag 衣服袋

carton 纸盒

cardboard box 硬纸盒(箱)

shoulder bag 背囊(旅行背袋)

personal articles 自用物品

contraband 违禁物品

NO BUMPING; NO SHOOT 切勿投掷

NO NOT DROP 切勿坠落

NO NOT CRUSH 切勿压挤

USE NO HOOKS 勿用手钩

FRAGILE 易碎物品

HANDLE WITH CARE 小心轻放

GLASS(WITH CARE) 小心玻璃

LIQUID 液体物品

INFLAMMABLE ERISHABLE 易燃物品

EXPLOSIVES 爆炸物品

strap already broken (束)带已断

KEEP DRY 勿受潮

KEEP UPRIGHT 勿倒置

DON’T TURN UPSIDE DOWN 切勿倒倾

break to pieces 敲碎

crush 压碎

smash 击碎

breakage 破损物

already strapped 已捆扎

rope already broken 绳已断


看完别忘了收藏,下次出国住酒店再也不用愁啦~


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navy_blue 5袋长老

发表于 2017-04-06 06:39来自穷游APP

2楼
前两项确定在国外有用吗?临时到柜台问有没有房间?

香辣海鲜面 新进弟子

发表于 2017-04-07 04:58来自穷游APP

3楼
看来你不知道什么叫walk in

王子殿下 新进弟子

发表于 2017-04-08 18:53来自穷游APP

4楼
收藏!谢谢啦楼主!

lingmeimei 新进弟子

发表于 2017-04-10 00:02来自穷游APP

5楼
Hao

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